Return Policy
30 Day Return
If you are unsatisfied with your order within 30 days for any reason whatsoever, you can return the item(s) to us in the brand new condition for a refund in the amount of the purchase price minus the shipping cost (If order was shipped with free shipping less $9.95). In case of a spare part, it can’t be returned if installed to your mobile phone and it's working.
Unfortunately, we can’t offer you a refund or exchange if 30 days have already gone by since the time of your purchase.
Return Authorization
Please send us an email to cs@mobilegadgets.com.au, to get an authorization.
Returns received without authorization may be returned to the sender.
Item Condition
To be eligible for a return, your item must be unused and in the exact same condition you received it.
Return shipping
We don't cover the return shipping cost, except in the case of an exchange or store credit. The original outbound shipping cost will not be refunded if any, (if the order has been shipped).
Our liability does not cover lost or stolen packages which have been mailed back to us under warranty or return. In this case, the customer is the shipper and it will be the only one who may file a lost claim to the shipping company that was involved. As such, any interaction regarding the lost claim must involve the customer and the shipping company.
Refund arrival time
Please understand that international transactions may take longer than usual to process. Depending on the method of payment, the arrival time may vary.
Estimated time of refund to account:
Store Credit - Realtime
PayPal - Realtime
Credit Card - 2 - 3 Business Days
Items Damaged in Transit
If an item is found visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 3 business days of receiving your item(s), as well as providing us with the evidence as following:
1. Photos of the front and back sides of the packaging box;
2. A photo, video or screenshot of the defective item;
3. A photo, video or screenshot of the defective item or the defective part of the parcel.
Our sales manager will communicate with you for further information.
Service and Repair Policies in Warranty Period
If any of the items you have purchased from us is found defective within 1 year from receipt, you are entitled to a repair under warranty. Please kindly provide us with evidence as below: photos and videos of the defective item. After providing such information to the relevant sales manager and the problem is acknowledged, you can send the items back to us for a repair
Before sending the item back, please note: Keep in mind that it's your responsibility to record and erase all information (e.g. texts, images, ringtones and contacts, etc.) from the phone or other items you return to us. Online Mobile Gadgets or any of our third-party repairers shall not be responsible for any personal information left in the phone or such other item and cannot guarantee that the personal information left in the phone or such other items will not be erased. The repair policy is detailed in the table below.
| Type of repair | Applicable charges (Buyer) | What to do |
| Cases where a refund is allowed | ||
| 1. The item received is wrong. Provided that it is not used, please follow the warranty process and contact our After-sale Service Center and return the item within 3 days from receipt of the order; it’s free of damage or defect. (All parts are required to be sent back.) | The customer shall be liable to pay the shipping cost for return. |
Return your defective Mobile Gadgets item(s), free of damage and intact. Please return the item to the address listed below: |
| For deals at discounted prices | ||
| 1. The item received is different from what has been ordered, free of damage or defect. (All parts are required to be sent back.) | ||
| 2. If only the SIM card is unidentifiable locally, the item free of damage or defect is acceptable. (All parts are required to be sent back.) | ||
| Cases where a repair rather than a refund is allowed | ||
| 1. Man-made factors 1）Disassembly 2）Exclusive of misuse,unofficial firmware or software modifications or any others causes of damage; 3）Drops or falls 4）Water soaking: dropped into water; exposed to rain, fog or mist droplets ; spilling liquid into the phone 5）Other man-made damage |
Shipping cost for return; redelivery cost; repair cost | Mobile Gadgets will send your items for repairing and will provide you with an estimate of any additional costs arising from repairs. |
| 2. Scratches or damage is noticed on packaging and appearance. | ||
| 3. Scratches or damage is noticed on the screen and main board, or other unauthorized third-party repairs are received. | ||
| 4. The item is returned without the package and accessories. | ||
| 5. Production of such items is ceased and the item has been in use for more than one month.. | ||
| Cases where neither a repair nor a refund is allowed | ||
| 1. Items not ordered from Online Mobile Gadgets. | ||
| 2. The warranty period has expired or the problem is not covered by the Manufacturer’s Warranty. | ||
| Other warranty and return policies for special product will be provided in specific product catalogue, please carefully read the following Product Warranty Terms and Conditions. | ||
Please email below details to cs@mobilegadgets.com.au after you send back the defective items:
1.Tracking number for the returned parcel;
2.Model number of the returned item;
3.Detailed description of the problem for each item
4.Original Order number from Online Mobile Gadgets for each item
5. All parcels shall be sent back by post, or we won't sign to accept the parcel if any duties arises from shipping by any other express delivery method.
Thank you very much for your understanding and cooperation.
Final Sale Items
All personalized items or those designated as “All Sales Final” cannot be returned for refund, credit, or exchange.
Do I need a return authorization (RA) number?
Yes. Returns are only accepted with a Return Authorization (RA) number requested from and provided by Online Mobile Gadgets.
Can I return my product if it was purchased from another website or reseller?
We only accept returned items purchased from us directly. If you have purchased your product from a website other than mobilegadgets.com.au, you will need to contact them and follow their return policy. Policies vary by reseller.